Support
No ticket maze, no chatbot loop. Reach us any of three ways and a human who knows the product gets back to you -- usually within one business day.
Best for anything with a screenshot: setup questions, billing, feature requests, or something that looks off.
[email protected] Replies within 1 business dayBest when you are mid-task and stuck. Leave a message any time and we return calls in order.
(888) 878-4300 Mon-Fri, 9am-5pm PacificEvery request and reminder your clients receive is a live channel. If a client is stuck, tell them to reply to the email or text -- it lands with your firm and with us.
Getting Started Guide Most setup questions are answered thereSomething urgent mid-deadline? Put the word "deadline" in your email subject with your firm name, and it goes to the front of the queue.
Links expire on the schedule you chose when sending. Open the request in your dashboard and hit Resend -- the client gets a fresh link in seconds, with everything they already uploaded still saved.
Connect your own email sending domain in your CRM settings. Without it, requests go out on shared defaults and spam filters get suspicious. The Getting Started Guide covers it.
Check that your workflows are Published (not Draft) and that the FileSentinel pipeline exists. Still stuck? Email us the location name and we will look at it from our side.